How does Karmah ensure the quality of its handmade products?
We collaborate closely with artisans to ensure that all products meet our quality standards. All items are inspected by our team before shipping. As each product is handmade, slight variations may occur, especially with embroidery and felt items.
How do Karmah’s products support communities in Palestine?
Our products are crafted by community-based artisans across Palestine, helping to support the livelihoods of women, people with disabilities, and Palestinian artasians.
How can I learn more about the artisans behind Karmah’s products?
You can learn more about the local Palestinian craft producers we work with here (hyperlink)
What should I do if I can’t find a specific product on your website?
The product may be out of stock or discontinued. Please send an inquiry to contact@karmah-store.com, and we’ll try our best to assist you.
Can I order custom-designed items?
Yes, we are happy to customize our handmade products. Please contact us at contact@karmah-store.com for more details.
What is the processing time for an order?
Orders are processed immediately upon receipt. If all items are in stock, they will be shipped within 1-2 days. For customized products, processing takes a minimum of 2 weeks, and a 50% deposit is required. We will contact you with an estimated delivery date.
Do you ship internationally?
Currently, we do not offer international shipping, but with your support, we plan to provide it soon.
What is your return policy? You can review our full return policy [here].(directs to return & Exchange policy)
Can I change or cancel my order after confirmation?
Yes, orders can be modified or canceled before the shipping process begins. If the product is not delivered within the specified shipping time, you have the right to cancel the order.